FAQs

The Striker plate is designed with an entry/exit ramp on one side and also a stopping lip on the other side. In the middle there is a hold open area for when the door is resting in the hold open position. To release the pin and close the door simply pull on the door as you normally would and the pin will travel out of the dimple and slide off the plate until the door is free. The pin will then just fall back down into the sleeve. Simple and easy.

It is an N33 Neodymium rare earth magnet. It pulls the pin out of the ground in 2/25ths of a sec. Once it is in the hold open position, it will hold your door there against the strongest of drafts. It does this by working in conjunction with our patented ‘dimple and lip combination’.

Fantom Doorstop Standard comes in clear, brushed chrome and chrome plated. 

Fantom Doorstop Premium comes in a wide range of colours – black, white, brass, chrome plated, brushed chrome.

No, the pin should only ever lift out of the sleeve by 15mm maximum.With large gaps between the door and the floor, the door components are required to be packed down closer to the floor. We provide a 5mm packer that can be ordered here or your local stockist.

No trouble, larger doors will not affect the function of Fantom at all. Just install as normal. The pin will still fire at the same speed and stop the door and the hold open strength will not change.

As a doorstop - yes it will absolutely work 100%. The only thing we cannot say for sure is whether or not it will definitely work as a hold open device. The reason is because it does depend entirely on the type and strength of closer and also the setting of the closer itself.

We have has many customers use it in this application and still have success as a hold open device.

Yes, if you use the ‘pivot’ striker which has no turn down lip, you can hold the door open in any location and then the door can continue to push past location when desired.

Yes it will but if the extrusion is hollow then you will need to use our magnet housing which we designed especially for this situation and is available from our website. Otherwise the door will need to be modified to incorporate a solid area which will house the magnet. This could be a section of timber that is cut and glued into place but it will depend on the type of extrusion you have on your door and will be best to deal with the builder or supplier and seek advice. 

Yes! We have a new specially designed striker plate without the stopping lip especially for pivot doors. This allows the door to be held in position but also allows the door to slide off in both directions. If desired, you can have multiple Fantom’s to create different hold open positions. You can order the pivot striker fromhereor buy it from one of our stockists.

Absolutely! Double doors have an operable door that is walked through and a stationary door that is traditionally held in position by face mounted drop bolts but can also be opened when desired. You can now use the fully concealed Fantom above and below the door instead of the face mounted drop bolts. This means you will have the feature clear sleeves on the floor instead of the metal cover plate for the drop bolts, and when the door is held in its position, Fantom is fully concealed. 

Best of all, when you open both doors, it’s just a gentle push to release, and then a gentle push back to re-engage. Great for tall doors to avoid reaching up to the top drop bolt! When it comes to opening either door, you can use Fantom as normal to stop the door and hold it open.

You can view our step by step installation video here

We have a range of accessories to assist with your doorstop installation:

Installation Kit- All tools (minus power tools) required to install the Fantom Doorstop.

Included-
24mm Spade Bit (~1 inch)
14mm Spade Bit (~.55 inch)
14mm Masonry Bit(~.55 inch)
2.5mm Timber Bit (~.01 inch)
Clean-Out Brush
Phillips Head Bit

Carpet Punch- For use when installing the Fantom Doorstop in a carpeted flooring surface. The Fantom Carpet Punch allows for a clean, round 14mm hole to be punched into the carpet before drilling, removing the risk of threading the carpet with the drill bit.

Diamond Corer- For use when installing the Fantom Doorstop in a tiled flooring surface. The Fantom Diamond Corer allows for a clean, round 14mm hole to be drilled into tiled surfaces.

NOTE: Drill slowly, starting on a 45° angle and always use with water.

Face-Mount- These are designed for use when doors are already installed and the installer does not wish to take the door off, as they would with the standard Fantom Doorstop. Face-mounts are ideal for use on front doors which often have thresholds and/or weather seals.

Magnet Housing- The magnet housing has been designed to allow installation in hollow extrusion such as aluminium or steel framed doors. It prevents the magnet from being lost inside the extrusion. It can also be used on hollow core doors if necessary.

Diameter 26.74mm (min 27mm hole) 28mm deep.

Packer- The maximum recommended door gap for the Fantom Doorstop is 15mm.
If your doors are already installed and the gap exceeds 15mm, you can purchase one of our 5mm packers here.

The packer will bring down the striker plate by 5mm.

In short pile carpet – absolutely. It is suited to short pile carpet as you can push the sleeve down into the sub-floor to get good bearing without going to deep into the carpet pile. 

Long/deep pile carpet is harder and not advised due to the gap created between the door and the sleeve. (Because the door needs to flow over the carpet and the floor sleeve has to push deep into the pile. More than likely this will create a gap of more than 15mm max recommended.) We have a carpet punch available here.

IMPORTANT INSTALLATION TIP – When installing into carpet, you need to punch or cut away the area of carpet you are about to drill to remove the carpet pile. If you don’t, the carpet will wrap around your drill bit and will cause a run in your flooring. If you don’t have a carpet punch, you can use a Stanley knife or small chisel. 

Yes, it is recommended that you use a Diamond Corer when installing the Fantom Doorstop in a tiled flooring surface.

The Fantom Diamond Corer allows for a clean, round 14mm hole to be drilled into tiled surfaces.

NOTE: Drill slowly, starting on a 45° angle and always use with water.

A standard 14mm hole in the floor 50mm deep.

It is recommended that the gap does not exceed 15mm. 

If the gap is 15mm-20mm, you can purchase a 5mm Fantom Packer, that can be installed between the door and the striker plate. 

This packer is specially designed to bring the striker plate down to an acceptable gap and still allow the magnet to sit down on top of the striker plate ensuring normal function.

The maximum recommended door gap for the Fantom Doorstop is 15mm. If your doors are already installed and the gap exceeds 15mm, you can purchase one of our 5mm packers here.

Our 5mm packer is specially designed to bring the
striker plate down to an acceptable gap and still allow the magnet to sit down
on top of the striker plate, ensuring normal function.

We recommend using only 1 packer. This means a 20mm gap under your door will reduce down to less than 15mm. If your gap is bigger the Fantom Doorstop will not be suitable.

This is easy! Simply swing door slowly towards the sleeve. As you get close to the sleeve you will see the pin start to rise out of the sleeve. Keeping the door there slide your finger under and put some sideways pressure on the pin. Move the door away and pull pin out! Simple.

You can find a table of the tool conversions in our installation kit listing here

This table will give you an idea of the closest size tool you can use if you are on the imperial system.

Yes, this has been tested with a standard suction strength vacuum and it will not pull up the pin out of the floor sleeve.

It is important to keep your doorstop dry. We recommend only mopping around the doorstop and not over the top of the floor installation.

It is important to keep your floor sleeve free of debris. To clean, remove the pin and clean out the floor sleeve with a small brush to remove any dust etc This will help assist with correct function of the doorstop.

You could be experiencing a few installation errors if you are having issues with your door sticking;

1: Check that the striker plate on the underside of door is facing the correct way. (see instruction pamphlet or video)

2: Check that the striker plate has no debris causing the pin to become stuck and forcing the user to apply force.

3: Make sure that the striker plate has not been recessed in too far in the underside of the door, which would cause a sticking point forcing the user to pull on the door and causing the rubber to be removed.

4: Check that the builder/ installer has removed the double-sided tape from the striker plate after installation.

5: Check the gap between the underside of the door and the floor does not exceed 15mm (and is a minimum of 5mm) This is important for the doorstop to function correctly.

If you have checked all of the above and you are still experiencing issues, please reach out via email hello@fantomstop.com

Please read our full policy here and contact us directly via email hello@fantomstop.com

If you receive the wrong product, please reach out to us via email hello@fantomstop.com

Click here for our Warranty Certificate

A shipping rate of $9.95 AUD applies to all orders in Australia.

Arrives in 5-7 business days.

A shipping rate of $19.95 AUD applies to all orders in NZ.

Arrives in 10-15 business days.

A shipping rate of $29.95 AUD applies to all orders in USA.

Arrives in 15–25 business days.

A shipping rate of $19.95 AUD applies to all orders in Europe

Arrives in 15–25 business days.

We accept returns up to 30 days after delivery. If the item is unused and in it's original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@fantomstop.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@fantomstop.com

See full policy here

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note there is possibility for potential delays due to a high volume of orders or postal service problems that are outside of our control. See full policy here

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@fantomstop.com with your name and order number, and we will look into it for you.